Company details
- Operator
- FlightDeck Aptitude Ltd
- Registration
- Registered in Scotland. Company number SC904044.
- Registered office
- 36 Rannoch Drive, Glasgow, United Kingdom, G61 2LF
Company registration identifies the operator. It does not establish educational effectiveness or any approval by an exam board or school.
What you are buying
Term Pass, Exam Year Pass, Mock Exam Day and Extra child are one-off purchases. Nothing renews automatically. The price, length and what is included are shown before checkout.
When access starts
Access starts when payment is confirmed. Pass end dates and unused Mock Exam Days are shown in your account.
Refund requests
To ask for a refund, email billing@kestrelpractice.co.uk with your account email, what you bought, roughly when, and the payment reference if you have it. Please do not send card details. Sending a request is not an automatic refund approval; we reply with what applies to your purchase. This does not limit any statutory rights you have.
Your consumer rights
We do not guarantee any exam result. Cancellation rights for digital services depend on the purchase and on when the service starts. LEGAL REVIEW REQUIRED: the exact cancellation and service-start wording must be confirmed by a solicitor before launch.
Payment problems
For a duplicate charge, a failed checkout, or a purchase that did not appear after payment, contact billing@kestrelpractice.co.uk and we will look into it.
Need help?
For refunds, cancellation requests or payment/access problems, contact billing@kestrelpractice.co.uk. Include the plan and approximate purchase time; do not send card details.
Contact billing